Thank you for shopping with us! We strive to offer our customers an excellent shopping experience, and part of that is ensuring your order is delivered safely and in a timely manner. Please review our shipping policy for all the details on how your order will be processed and delivered.

1. Order Processing Time

- Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Please note that orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. When your order is shipped, you will receive a second email containing tracking information.

2. Shipping Methods and Rates

We offer a variety of shipping options to suit your needs. Shipping costs will be calculated at checkout based on the weight, dimensions, and delivery address of your order.

- Standard Shipping: Typically arrives in 5-7 business days.
- Expedited Shipping: Typically arrives in 2-3 business days.
- Overnight Shipping: Available for next-day delivery in select areas. This option is available for orders placed before 12:00 PM EST (business days only).
- International Shipping: Available to select countries. Shipping times vary depending on the destination and customs processing.

Note: Shipping rates and delivery times may vary based on your location and shipping method.

3. Shipping Locations

We currently ship to the following locations:

- AUSTRALIA, NEW ZEALAND
- ALL INTERNATIONAL NATIONS including, USA, CANADA, ENGLAND e.c.t .

If you don’t see your country listed, please contact our customer support team to inquire about international shipping options.

 

4. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number and a link to track your package through the carrier's website.

If you do not receive tracking information within 3 business days after placing your order, please reach out to our support team for assistance.

 5. Shipping Delays

While we aim to meet the shipping timelines stated above, occasional delays may occur due to factors beyond our control, including:
- Weather disruptions
- Carrier delays
- High demand during holidays or special promotions

If your shipment is delayed, please reach out to us for more information. We will do our best to keep you updated.

 

6. Address Accuracy

Please ensure that all shipping information provided is correct. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer. If you realize that there is an error in your shipping address, please contact us immediately so we can make the necessary changes before the order ships.

7. Missing or Damaged Items

If your order is damaged, lost, or incomplete, please contact us within **7 days** of receiving your shipment. We will assist you in resolving the issue as quickly as possible, whether that’s sending you a replacement or issuing a refund. To report a damaged or missing item, please include:
- Your order number
- A description of the damage or issue
- Photos of the damaged item (if applicable)

8. Customs and Duties (International Orders)

For international orders, please note that your shipment may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are determined by the destination country’s customs office and are outside of our control. We recommend that you contact your local customs office for further details on applicable fees before placing an order.

9. P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses, but please be aware that certain shipping methods may not be available to these addresses. If you’re unsure about the options for your address, please reach out to us before placing your order.

 

10. Return and Exchange Shipping

If you need to return or exchange an item, please refer to our **Return Policy** for detailed instructions on how to initiate the process. The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective item).

11. Customer Support

If you have any questions or concerns regarding shipping, feel free to contact our customer service team:
- Email: [demancollectables@gmail.com]
- Phone: [0451901920]
- Hours: Monday – Friday, [10am-4pm]



Thank you for choosing us!

We appreciate your business and will work hard to make sure your order is processed quickly and delivered safely.